FAQ
Frequently Asked Questions (FAQ) for IloskiArt.com
General Information
- What is Iloski Art? Iloski Art is a leading online store specializing in canvas-printed paintings and photo wallpapers. Since 2013, we have been delivering high-quality art to customers in North Macedonia, Serbia, and beyond.
2. Where is Iloski Art based? We started our business in North Macedonia, But after 13 years of hard and dedicated work with such a beautiful products, e decided that its time to have company on American market, And now Iloski Art LLC is present in USA.
3. How can I contact customer support? You can contact us via email at contact@iloskiart.mk or through the contact form on our webstore. Alternatively, you can message us on our official Facebook page, Iloski Galery.
Products and Customizations
4. What types of art do you offer? We offer:
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Canvas-printed paintings
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Photo wallpapers
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Original Hand Painted paintings
- Graphics
5. Can I request a custom design? Yes! We accept custom orders for canvas paintings and photo wallpapers. Simply contact us with your ideas or specific requirements, and our team will guide you through the process.
6. Are the canvas prints framed? Our canvas prints are not stretched and not framed. You are buying only canvas painting without stretching bars and no frames.
7. What materials do you use? We use high-quality, 280gr PLY durable canvas material and eco-friendly, HP Latex UV-resistant inks to ensure long-lasting, vibrant prints.
Shipping and Delivery
8. Do you ship internationally? Yes, we ship to many countries. Shipping costs and delivery times depend on your location and will be calculated during checkout.
9. How long does shipping take? Delivery within USA typically takes 3-8 business days. International orders may take 7-14 business days, depending on the destination.
10. How much does shipping cost? Shipping costs vary based on the size of your order and your location. You can view the exact shipping cost at checkout.
11. Do you offer free shipping? Yes, we offer free shipping on orders above a certain amount. The free shipping threshold varies depending on your location and will be displayed during checkout.
12. How can I track my order? Once your order is shipped, we’ll provide you with a tracking number via email so you can monitor its progress.
Payments
13. What payment methods do you accept? We accept the following payment methods:
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Credit/Debit cards (Visa, MasterCard, American Express)
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PayPal
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Bank transfers
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Stripe (integrated through Shopify)
14. Is my payment information secure? Yes, your security is our top priority. All payments are processed through secure, encrypted channels to protect your information.
Returns and Refunds
15. What is your return policy? We accept returns within 3 days of delivery if the product arrives damaged or does not meet your expectations. The item must be in its original condition. Please contact us before initiating a return.
16. Do you offer refunds? Yes, if the return is approved, we will process a full refund or exchange once we receive the returned product.
17. Who pays for return shipping? For defective or incorrect products, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping fees.
Other Questions
18. Do you offer discounts or promotions? Yes, we frequently run promotions and offer discounts. Follow us on Facebook or subscribe to our newsletter to stay updated.
19. Can I gift a canvas print or wallpaper? Absolutely! Our products make excellent gifts. We can ship directly to the recipient and include a personalized message upon request.
20. Do you offer installation services for wallpapers? Currently, we do not offer installation services. However, we provide easy-to-follow instructions with each wallpaper order.