Refund Policy

At Iloski Art LLC, we take pride in the quality of our products, whether they are hand-painted paintings or canvas prints. If you encounter an issue with your order, please review the policy details below.

Refund Eligibility

1. Timeframe:

   • Refund requests must be submitted within 7 days of receiving your product.

2. Shipping Damages:

   • For both hand-painted and canvas paintings, products damaged during shipping are eligible for a refund or replacement.
   • To process your claim, you must:
     • Notify us within 7 days of receiving the damaged product.
     • Provide clear photos showing:
       • The damaged painting from multiple angles.
       • The external shipping box with the shipping label visible.
       • The packaging materials (bubble wrap, box filling, etc.).

3. Allowed Differences:

   • Due to the nature of hand-painted and canvas paintings, slight color differences may occur because of screen calibration or varying light conditions.
   • Color differences up to 7% are considered acceptable and do not qualify for a refund.

4. Dimensional Differences:

   • If the painting is shorter by more than 1 cm than the advertised size, you qualify for a refund or replacement.

Non-Refundable Cases

Refunds are not issued for:

• Color differences within the 7% tolerance.
• Damage caused after delivery.
• Slight variations inherent in hand-painted art, as each piece is unique.

How to Request a Refund

To request a refund:

1. Email us at info@iloskiart.com with your order number.
2. Attach clear photos of:
   • The product (full painting not parts).
   • The shipping box and packaging materials (if applicable).

Processing Refunds

• Once your request is reviewed and approved, refunds will be issued to the original payment method, or a replacement will be arranged.
• Refund processing typically takes 5–7 business days to reflect in your account.

We value your satisfaction and aim to ensure a seamless shopping experience. Thank you for choosing Iloski Art LLC!